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How to check my IMEI number?

Press *#06# on dial and IMEI numbers will be shown.

What can I do if I lost IMEI number?

Please send email entitled "IMEI number enquiry" to support-service@doogee.cc, and state out your phone mobel. Our customer support will offer our best help.

Where can I find drivers for connecting my PC and phone?

You can install MTP USB driver in Windows.Please connect your phone to PC,open “Device Manager” and find the location of your phone and right click it,choose “update driver software”-”Browse my computer for driver software”-”Let me pick from a list of devices on my computer”-choose “MTP USB Device” in the list and click “Next”.

How to do a hard reset(factory data reset) if I cannot turn the phone on?

Generally a hard reset can be done in “Setting-Backup&reset;-Factory data reset” when your phone can be turned on.If it is dead,please do this in recovery mode.Press Vol+ and Power buttons for more than three seconds,find “wipe data/factory reset”,click “Yes-delete all user data”.After this step,select “reboot system now”.

Why the storage reduces so quickly?

It means you have installed apps in internal storage instead of SD card.Please check carefully and charge the preferred install location in “Setting-Storage”.